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Swim Lanes are a type of chart that match activities according to the party (a person or a group of persons) responsible for those activities.
Value Enabling Activities are activities that do not directly add value to a customer, but must be performed to allow Value Adding Activities later on.
Upstream refers to any processes or activities that occur before a given process. The opposite of Downstream. For a better understanding of Upstream and an overview
summary Summary Template What is a Tree Diagram? A Tree Diagram is a type of chart where a concept is successively broken down into subconcepts
Takt is translated from the German word Taktzeit or âclock intervalâ meaning pace of production. Takt Time is the average time between the completion of
A Stakeholder is any individual who is affected by or can affect a process improvement project. In other words, a Stakeholder is anyone who has
Special Cause Variation refers to variation in a process that is sporadic and non-random. All processes contain Common Cause Variation, but processes that exhibit Special
Statistical Process Control (SPC) is a quality control concept that uses statistical methods to monitor processes. SPC uses Control Charts to gather and analyze data,
Six Sigma is a process improvement strategy that improves Output quality by reducing Defects. Six Sigma is named after a statistical concept where a process
Sampling Bias results when Samples are collected in such a way that they no longer represent the entire population. Typical sources of bias result from
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