Island County wanted to issue its shoreline exemption permits in half the time of what it was once taking: 90 days. The County participated in the Local Government Performance's Center Lean Academy to find out how to improve and accomplish tasks faster. The new goal was to issue permits in…
Building a home takes a lot of planning and a lot of permits. In Whatcom County, Washington, permitting officials used to take 28 to 73 days to process and issue a permit. The review process involved much time searching for missing information. Now, new checklists for applicants to review in…
Ready to start improving processes and make a positive, measurable improvement in your city or state government? Looking for case studies/success stories to help you take the first step? Here are a list of successful case studies from the State of Washington. Lean Six Sigma Case Study Successes Case Study Summary: Pierce County…