Customer Journey Mapping is a method of tracking the customer experience that includes not just their interactions with an organization, but their reactions and feelings throughout the process. The idea is to "walk in the customer's shoes" in order to fully understand how the organization is perceived and use that…
GoLeanSixSigma.com learners deliver results! Here are 5 awesome Lean Six Sigma projects that they've completed. The City of San Antonio Improves Pothole Repair Problem by 480% With Jessica Shirley-Saenz LA County Reduces Payment Processing Errors by 88% With Alex Ogunji King County Reduces Lead Time by 54% With Eunjoo Greenhouse…
They're delivering a one-two punch to defects. They're ridding the earth of process waste. They're on the front lines delivering customer service perfection. They're in leadership striving to make a difference in the world. They're kicking process improvement butt! The Wonder Women of Quality are here! This month in the…
He’s in Lean. He’s all Shook up! Musical puns aside, John Shook recently did a good job of connecting Lean to Baseball which ties together two of America’s favorite past times. Okay, Lean my not have risen to “favorite” yet, but John Shook is working on it! We don’t actually…
We're thrilled to announce that GoLeanSixSigma.com (The Ventus Network LLC) has made the Inc. 5000! We ranked 2,042 with a 3-year growth of 197%. The Inc. 5000 represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Microsoft, Dell, Domino’s Pizza,…
The SDSU Lean Enterprise program will introduce you to the Lean philosophy by incorporating learning tools that include simulations, exercises, lectures, assignments, and a project. Throughout the program, you will work in project teams applying the Lean concepts to your work place. A unique added value of SDSU's Lean Enterprise…
This month’s book is Getting Home by Liz McCartney and Zack Rosenburg. About the Book: “SBP (St. Bernard Project) seeks to utilize this human compulsion to help others to ensure that America’s system of resilience and recovery is commensurate not just with need, but with our true potential.” This book…
For the fourth year in a row, GoLeanSixSigma.com has been recognized as one of Hawaii’s fastest-growing small businesses in the Pacific Business News (PBN) 25th Annual Hawaii’s Fastest 50. With only 50 spots available, GoLeanSixSigma.com competed with nearly 100 other companies in order to claim their spot on the list.…
Cassaundra Rouse is the Chief of Administration for the Illinois Tollway. She has been a Board Member of the Institute of Internal Auditors (IIA) and has served on the Education Committee as well as the Government Advisory Committee to the IIA Board. Kent James is the Executive Director and COO…
Yokoten is a Japanese term that translates to sharing improvement ideas throughout an organization. Other terms include "Transfer Opportunities" and "Best Practice Sharing" although Yokoten includes sharing the failures as well. The idea is that it's not enough to improve a process. It's important to let others know what you've…