Do you struggle getting people on board with change? Do your project goals fail to inspire? Move past tactical targets like "save money" and "reduce cycle time" and get to the "why" by clarifying purpose. Answer the question, "For the sake of what?", and watch people get on board. Explain…
Pulling together a Process Improvement team can be a challenge, but if you connect with the right people then the odds of success go up—a lot. Do you have a Sponsor to back you? Which Subject Matter Experts do you think you'll need? What about a Finance Partner to verify…
Within the Lean Six Sigma world, the Project Charter serves as a contract between an improvement team and the Project Sponsor or Champion. It provides essential clarity to everyone involved as to what they’ve all agreed to deliver. It helps to align the team with each other, with the Sponsor…
In 2015, an oil-market crash lead to a $44 million loss in general fund revenue for Kern County of Southern California. They were faced with the challenge of making up the large structural deficit while maintaining the same level of service to their citizens with a dramatically smaller budget. Kern…
Everybody makes mistakes, but wouldn't it be great to avoid the big ones? Black Belts make blunders like everyone else and this video lays out the top 3. Being a mentor brings great responsibility, so it helps to learn from your peers. This video takes a quick look at…
Who is the Grand Poobah of Toyota Production System? The Wizard of Lean? His Royal Eminence of Efficiency? Sure, he had some help, but Taiichi Ohno was the behind-the-scenes master of what is now known as Lean Manufacturing. Time to appreciate a significant quality forbear! Born in China, Mr. Ohno…
The Challenge Alix Filart, Complex Revenue Manager at the Westin and Sheraton Kansas City Hotels, realized they had a problem. They weren’t charging late fees for late cancellations—specifically when the reservations were booked through Online Travel Agencies (OTAs). They analyzed the reservations dating back 3 years and found they collected…
A KPI or Key Process Indicator is a measure of organizational performance against a strategic goal. An example would be a strategic initiative to keep organizational costs down with a KPI of "% Monthly Expenses" (Total revenue/expenses). KPIs are often a factor when selecting Lean Six Sigma projects since it's…
A Key Process Indicator (KPI) is a measure of organizational performance against a strategic goal. An example would be a strategic initiative to keep organizational costs down with a KPI of "% Monthly Expenses" (Total revenue/expenses). KPIs are often a factor when selecting Lean Six Sigma projects since it's important…
We’re excited to launch our new course: Champion Training & Certification! Our new course is the perfect way for you to learn the basics of being a Lean Six Sigma Leader and Mentor so you can begin building a Culture of Continuous Improvement. Problem Solvers have multiple learning options like…