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Survey Says: What Goes Wrong & How To Fix It - GoLeanSixSigma.com

Survey Says: What Goes Wrong & How to Fix It

How do other problem-solvers deal with adversity? What's the best way to schedule improvement work? What do people want in a Continuous Improvement leader? We took a few polls so you could find out for yourself! Check out how people like you navigate the Lean Six Sigma world and what…

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Lean Six Sigma Q&A - GoLeanSixSigma.com

Would you recommend a measurable goal/target considering part of the Check/Study phase may require collecting more data and graphing results?

Setting a measurable target is important and hopefully the target considers the Voice of the Customer. The Check/Study Phase determines how far or close you are to meeting the target. Sometimes, not hitting the target means you look for additional countermeasures. Other times, it could mean that you are close enough to the target to…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Why are customer complaints considered indirect data collection?

Customer complaints are considered “indirect” when they “come over the transom” meaning they are not given face to face, no one is being interviewed or participating in a focus group. If a customer registers a complaint as a personal response to a request for feedback, interview, etc. that would be direct. As an “indirect” example,…
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Lean Six Sigma Glossary - GoLeanSixSigma.com

Infrastructure Project

An Infrastructure Project establishes key measurement systems with the goal of monitoring both Voice of the Customer as well as process capability. This is also referred to as Process Management and helps organizations focus improvement efforts. For a better understanding of Infrastructure Project and an overview of Lean Six Sigma,…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Design Project

A Design Project involves the creation of a non-existent process and requires extensive benchmarking and collection of the Voice of the Customer. These projects are addressed by DFSS (Design for Six Sigma) or DMADV (Define, Measure, Analyze, Design & Verify). For a better understanding of Design Project and an overview…

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The 3 Stages of Project Selection Maturity and How They Help You Achieve Project Success

When organizations launch process improvement programs, there is often a progression individuals work through as they brainstorm project ideas. This progression is what I observe as “project selection maturity” and it’s helpful to understand how it works. Project selection maturity naturally improves with experience. As individuals practice selecting projects, their…

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Why You Should Model Quixote In Quality

Don Quixote prioritized imagination, commitment, passion – and fused them with purpose. How might employing his character as a role-model for our journey through Quality affect our results? Borrowing from the work of James G. March,1 professor emeritus at Stanford University, what insights concerning quality can be drawn from observing…

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