Project Summary The Challenge: It took UC San Diego 3-5 months to assign 2,500 classes The Discovery: 4 of 15 major tasks took 75% of the total time The Improvements: They eliminated the need for thousands of emails and phone calls The Results: Reduced wait time by 75% Reduced process…
How do other problem-solvers deal with adversity? What's the best way to schedule improvement work? What do people want in a Continuous Improvement leader? We took a few polls so you could find out for yourself! Check out how people like you navigate the Lean Six Sigma world and what…
At the Joint Base Pearl Harbor in Hickam, Hawaii, U.S. Air Force process managers conducted The Continuous Improvement Senior Leaders Course, which aimed to help improve organizational effectiveness and efficiency. They spent time strategizing around the voice of the customer, eliminating non-value adding steps, and increased cultural awareness and focus…
An Infrastructure Project establishes key measurement systems with the goal of monitoring both Voice of the Customer as well as process capability. This is also referred to as Process Management and helps organizations focus improvement efforts. For a better understanding of Infrastructure Project and an overview of Lean Six Sigma,…
A Design Project involves the creation of a non-existent process and requires extensive benchmarking and collection of the Voice of the Customer. These projects are addressed by DFSS (Design for Six Sigma) or DMADV (Define, Measure, Analyze, Design & Verify). For a better understanding of Design Project and an overview…
When organizations launch process improvement programs, there is often a progression individuals work through as they brainstorm project ideas. This progression is what I observe as “project selection maturity” and it’s helpful to understand how it works. Project selection maturity naturally improves with experience. As individuals practice selecting projects, their…
Process improvement is a bit like detective work. You have the DMAIC method, but you also need to follow the clues. These are 3 cautionary tales about what can happen if you don’t clarify your customers’ true needs before trying to deliver on their requirements. We’ll let you in on…
Don Quixote prioritized imagination, commitment, passion – and fused them with purpose. How might employing his character as a role-model for our journey through Quality affect our results? Borrowing from the work of James G. March,1 professor emeritus at Stanford University, what insights concerning quality can be drawn from observing…