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Thanks to the changes guided by the GLSS training, the call center saw a 54% drop in wait time, from an average of 3.3 minutes to 1.5 minutes.
Streamlining technology in our lives is a good thing! Find out how GLSS Green Belt Anne Cesaroneâs project decreased router configuration time by 16 minutes, a 55% improvement!
A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction.
GLSS Green Belt Eduardo Torres did a great job of cutting waste out of the process of fixing software bugs. The use of software is
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Below are Lean Six Sigma success stories in the Telecommunications industry organized alphabetically. For success stories in other industries, please visit our Lean Six Sigma Success
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