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Wonder Women Of Quality: Dana Wilson -

Wonder Women of Quality: Dana Wilson

They're delivering a one-two punch to defects. They're ridding the earth of process waste. They're on the front lines delivering customer service perfection. They're in leadership striving to make a difference in the world. They're kicking process improvement butt! The Wonder Women of Quality are here! This month in the…

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Client Success Stories By Industry - Client Success Stories by Industry

 Industries Construction & Manufacturing Education Financial Services Food & Beverage Healthcare High-Technology Telecommunications Transportation & Travel Water, Energy & Utilities For more Lean Six Sigma Success Stories outside of, click here. Construction & Manufacturing Dennis M., Supervisor, GM (General Motors) By utilizing analytical data and proving how the data converts…

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Lean Six Sigma Q&A -

Can I use Lean Six Sigma in the telecom service sector?

Can I use Lean Six Sigma in the telecom service sector? Would it only be useful in the customer care centers? Lean Six Sigma can apply in any industry, including Telecom. How do you start? Identify a PROCESS with a CUSTOMER. Most organizations start with a process where the customer is dissatisfied or frustrated with…
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