telecommunications
Thanks to the changes guided by the GLSS training, the call center saw a 54% drop in wait time, from an average of 3.3 minutes to 1.5 minutes.
Streamlining technology in our lives is a good thing! Find out how GLSS Green Belt Anne Cesaroneâs project decreased router configuration time by 16 minutes, a 55% improvement!
A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction.
GLSS Green Belt Eduardo Torres did a great job of cutting waste out of the process of fixing software bugs. The use of software is
 Industries Construction & Manufacturing Education Financial Services Food & Beverage Healthcare High-Technology Telecommunications Transportation & Travel Water, Energy & Utilities For more Lean Six Sigma Success
Below are Lean Six Sigma success stories in the Telecommunications industry organized alphabetically. For success stories in other industries, please visit our Lean Six Sigma Success
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