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Shigeo Shingo: Grand-Daddy Of Quality

Shigeo Shingo: Grand-Daddy of Quality

What do you call it when a garage door stops closing before it hits your head? The Hokey Pokey? No, a Poke-yoke! Lucky for us, Dr. Shingo baked this mistake-proofing technique into the Toyota Production System and the rest is history. This year would have marked Shigeo Shingo’s 109th birthday,…

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Genichi Taguchi: Grand-Daddy Of Quality

Genichi Taguchi: Grand-Daddy of Quality

Did Taguchi design Kimonos? He could have, if he’d spent his life working in the family Kimono business (and I’m sure they would have been stunning), but lucky for us, this quality rebel devoted a lifetime to the idea that customers deserved better. This year would have marked Genichi Taguchi’s…

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Dr. Noriaki Kano: Grand-Daddy Of Quality

Dr. Noriaki Kano: Grand-Daddy of Quality

Did you know Dr. Kano was a student of Dr. Ishikawa? Did you know Dr. Kano was still with us? Does he know everyone still uses the Kano Model? Would that be a delighter for Dr. Kano? Inquiring minds want to know! This November marks Noriaki Kano’s 77th birthday (we’re…

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Dr. W. Edwards Deming: Grand-Daddy Of Quality

Dr. W. Edwards Deming: Grand-Daddy of Quality

“Don’t rule by fear,” “Stop inspection,” “Remove silos” and "Clarify your purpose.” Dr. Deming’s principles are as applicable today as they were when he was alive. He challenged managers to rule without fear, without targets or quotas and focus instead on setting the stage for pride of workmanship. What workplace…

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John Shook: Grand-Daddy Of Quality

John Shook: Grand-Daddy of Quality

He’s in Lean. He’s all Shook up! Musical puns aside, John Shook recently did a good job of connecting Lean to Baseball which ties together two of America’s favorite past times. Okay, Lean my not have risen to “favorite” yet, but John Shook is working on it! We don’t actually…

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Henry Ford: Grand-Daddy Of Quality

Henry Ford: Grand-Daddy of Quality

Did you know that the secret behind “any color as long as it’s black” was that Henry Ford figured out black paint dried faster? Did you know that Kingsford Charcoal originated from when Ford burned the pallets transporting his raw materials? Did you know he identified 2 of the eventual…

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Vilfredo Pareto: Grand-Daddy Of Quality

Vilfredo Pareto: Grand-Daddy of Quality

What’s the secret Quality connection between Italy and Japan? The Pareto Chart! Signore Pareto provided the visual for his 80/20 rule and Dr. Ishikawa included it in his 7 Basic Quality Tools. Voila! (that’s French) An international pairing was born to help pave the problem solving path. Vilfredo Pareto was…

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Kaoru Ishikawa: Grand-Daddy Of Quality

Kaoru Ishikawa: Grand-Daddy of Quality

Fishbone + Ishikawa = Fishikawa! We know him best for this essential root cause tool, but did you know Dr. Ishikawa developed the first Kaizens, aka Rapid Improvement Events? And where would we be without his 7 Basic Quality Tools? Check out this Fishbone Webinar created in his honor and…

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Bahama Bistro Bitstrip: Are People A Waste?

Bahama Bistro Bitstrip: Are People a Waste?

Sean: “Does 'Lean' stand for 'Less Employees Are Needed'?” Carlos: “No, it's about getting rid of waste.” Sean: “Am I a waste?” Carlos: “No, you're not! But often employees' time is wasted on wasteful activities.” Sean: “So you totally like me!” Carlos: “Sigh... Let's just say... You're not a waste.”…

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