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With GLSS, both the Sheraton and the Westin Hotels improved the collection process at both properties by over 60%, resulting in increased revenue, increased associate engagement and higher engagement scores for the Front Desk Team.

King County continues to streamline processes and make things simpler and easier! Watch this 30 minute success story to learn how they reduced unnecessary steps

LOCATION California INDUSTRY Education FUNCTION Education IMPROVEMENT 72% UC San Diego is implementing Lean Six Sigma. Find out how this project team reduced waste on

See how Jim Shoemaker is helping make it easier for King County landlords to register as suppliers to veterans.
LA County Registrar/Recorder County Clerk improves the flow of Election Day by saving troubleshooting time by 78%!

LOCATION Washington INDUSTRY Government FUNCTION Operations IMPROVEMENT 30% King County Wastewater Treatment Division successfully improves the Capital Design process. Roger talks about the successful project

Think it’s impossible to make a significant change in government? Well, it’s not easy, but GLSS Black Belt Pamela Kuehling made a real difference from the inside. She overturned countless “honest wrong beliefs” with facts and data by modeling the Lean Six Sigma approach in her work and won over the doubters.
Facing a high turn-over rate, lack of technological assistance, and low applicant alignment to position needs, the team turned to Lean Six Sigma to improve the Illinois Tollway’s hiring process.

Ana Schoenecker has worked for the King County Treasury for 14 years. She is the current Real Property Administrator for the Property Tax Office and

Find out how Abigail Calderon and Jennifer Storm from LA County streamlined IT tickets by eliminating unnecessary signatures and process steps by checking out our

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