When it comes to large equipment purchases, a warranty matters.
The knowledge that customers will be protected from defects is often the difference between winning them over or losing a sale. But warranty claims can also take a big chunk out of a company’s bottom line – especially if they’re not handled efficiently.
So how does a manufacturer keep its warranty costs under control without alienating its customers? By empowering a community of problem solvers capable of building a culture of operational excellence and continuous process improvement.
Our online Lean Six Sigma training makes it easy to apply process improvement and deliver tangible results. Read on to learn how GoLeanSixSigma.com’s training enabled a leading food processing equipment manufacturer to reduce its annual warranty costs by $240,000.