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Grand Daddy of Quality - Joseph Juran -

Grand-Daddy of Quality: Joseph M. Juran

Dr. Juran was a Quality Man with a Quality Life, and, after celebrating 81 years, clearly a Quality marriage! Time to tip our hats to the man who pointed out that sometimes inspection costs more than the defects themselves. Huzzah! December 24th would have marked Mr. Juran’s 115th birthday -…

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Lean Six Sigma Q&A -

If we were to eliminate Wastes in any form, how would we be able to convert the waste into dollar value in order to convince a Bank to start adopting Lean?

The calculation you’re looking for is COPQ or Cost of Poor Quality. The idea is to calculate the labor hours saved by removing waste and then multiply them by the average loaded salary of the process participants impacted. In the case where Defects cause the process to “scrap” products, you can calculate the lost value…
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Lean Six Sigma and the Cost of Poor Quality -

Lean Six Sigma and the Cost of Poor Quality

As we near the 100th anniversary of the sinking of the Titanic, it is important for us to remain ever vigilant of the icebergs in our midst. In working with a large government agency who is facing severe budget pressures, I discovered that one of their biggest challenges in dealing…

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