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Pennsylvania Army National Guard Embraces Process Improvement -

Struggling to streamline the LAR/FSR request process, the Pennsylvania Army National Guard embraced Lean Six Sigma to minimize the delay in cycle time. Led by Master Sgt. Charles Anthony Will, an 8 step process similar to DMAIC was used to identify the root cause to their issues, gather support from the community and strategize around the next steps to develop a solution. By involving his soldiers in the process, Will has been able to reduce cycle time and inspire his cohorts understanding and buying into the Lean Six Sigma methodology.

Read more at DVIDS Hub.