Struggling to streamline the LAR/FSR request process, the Pennsylvania Army National Guard embraced Lean Six Sigma to minimize the delay in cycle time. Led by Master Sgt. Charles Anthony Will, an 8 step process similar to DMAIC was used to identify the root cause to their issues, gather support from the community and strategize around the next steps to develop a solution. By involving his soldiers in the process, Will has been able to reduce cycle time and inspire his cohorts understanding and buying into the Lean Six Sigma methodology.
