Customer Value is a term that underlies the fact that the value of any given process step or output is defined by the customer. They key is to define what is of value to the customer and focus the process outputs and improvement efforts to provide that value.

For a better understanding of Customer Value and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.