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Customer Value is a term that underlies the fact that the value of any given process step or output is defined by the customer. They key is to define what is of value to the customer and focus the process outputs and improvement efforts to provide that value.

For a better understanding of Customer Value and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.