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Jurija-Metovic-GoLeanSixSigma.com
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QUESTION:
How Recognized And Reputable Is A Certificate In Any Belt From GoLeanSixSigma.com Versus Other Providers?

ANSWER:

That’s a great question.

Our Training & Certification is globally recognized and highly reputable. You can learn more about us here.

It’s important to note that there is no official governing body for Lean Six Sigma Training or Certification. We do not use third parties such as independent governing bodies to determine the curriculum and requirements of our Training & Certification courses. Our Experts, who have over 20 years of success using Lean Six Sigma in virtually every industry all over the world, have carefully selected specific content which is tailored to be practical, not just conceptual. This helps our students apply Lean Six Sigma, not just simply “know the concepts and tools.”

That being said, we cover more than what is required of most third parties and have a much higher standard of quality.

In addition, you can visit this link on our website to know that students from the schools pictured in the logo have registered with us and that we also work directly with schools like University of Georgia, University of Texas, University of Minnesota, and University of San Diego.

I hope this answers your question!

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tracy-orourke
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QUESTION:
Why Should I Get Certified In Lean Six Sigma? What Will The Certification Do For Me?

ANSWER:

There are many people that get their certification for a few reasons:

First, the individual’s company is embarking on a Lean journey or Continuous Improvement Initiative and wants the employees to get certified. So, in this case, you would be supporting the wishes of your organization by doing so.

Second, we often see individuals that have a personal interest in learning about process improvement. Some of these individuals are students and some are individuals looking to enhance their own skills in their current career. One of the nice things about process improvement is that the investment in learning will not become obsolete. Unlike learning software programs, process improvement is about process change, and change never stops. What better skill to build then making change happen more effectively and efficiently!

Lastly, we also see individuals that are in a job transition and are looking to increase their skills. Sometimes, this is because they see that many job postings prefer Lean Six Sigma training or certification and the individual wants to strengthen their resume with the Lean Six Sigma certifications.

I hope these help you see how a certification can benefit you.

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Jurija-Metovic-GoLeanSixSigma.com
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QUESTION:
What Does SIPOC Stand For?

ANSWER:

SIPOC stands for Supplier, Input, Process, Output, and Customer. A SIPOC is a high-level map of a process that is ordered from start to finish.

To see an example of a SIPOC in action at the Bahama Bistro and download a free SIPOC map, click here!

 

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tracy-orourke
Answered by
QUESTION:
Why Should I Pick GoLeanSixSigma.com Over Any Other Online Training Program Or Provider?

ANSWER:

Four reasons: Quality, Fun, Cost and the Bandwagon!

  1. Quality: Our Lean Six Sigma training is one of the highest quality online training programs out there. GoLeanSixSigma.com uses state of the art software to bring the training to life for students. In addition, we have an excellent team of Master Black Belts that have designed the program for effective student learning.
  2. Fun: Our online training is more engaging and fun than any other online program. The GoLeanSixSigma.com development team created a virtual place, the Bahama Bistro in the training program. The Bahama Bistro is filled with characters and opportunities to apply process improvement. Many of the examples and tools use Bahama Bistro to help connect how the tools apply in the real world.
  3. Cost: On other Lean Six Sigma programs, individuals and companies are spending a great deal of money, sometimes in excess of $8,000 per individual, to become trained. GoLeanSixSigma.com has broken the cost barrier and is able to bring high quality, online training programs to interested students for a fraction of the cost. And if these reasons aren’t enough, let’s throw in one more…
  4. The Bandwagon: There are lots of organizations that have selected our online program over others. Organizations including Coca-Cola, Disney, Amazon, Verizon, Bank of America, and many more!
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tracy-orourke
Answered by
QUESTION:
Can I Use Lean Six Sigma In The Telecom Service Sector? Would It Only Be Useful In The Customer Care Centers?

ANSWER:

Lean Six Sigma can apply in any industry, including Telecom. How do you start? Identify a PROCESS with a CUSTOMER. Most organizations start with a process where the customer is dissatisfied or frustrated with the quality and/or the amount of time to receive the product or service.

Where do processes exist in your organization? Are customers satisfied with the product or service? If not, you can start applying Lean Six Sigma to improve the process.

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tracy-orourke
Answered by
QUESTION:
How Can I Apply My Basic Lean Six Sigma Knowledge To Internal Auditing?

ANSWER:

Like any process that has a customer, there can be opportunity to make improvements, whether the improvements are to improve the cycle time of the audit or to improve the accuracy of the audit. We worked with a state IRS department that mentioned, “Our customers don’t like it when we audit them. They hate us!” But, even when the situation is less that desirable, customers still have expectations around how the process will go, and how long it will take. Wouldn’t it be great to have an effective and efficient process in a situation like this?

The best place to start is to define who the customer is by process. Then, define what parts of the process customers might value. Then begin to identify waste in the process. For example, the waste of waiting. Where in the process is the customer waiting? Are there points in the process where the customer is waiting on the auditing agency? How can steps in the process be designed better and be more efficient for the customer, not just the auditing agency? Get familiar with the 8 Wastes and see how much waste can be discovered in the process. The first step is seeing the waste!

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tracy-orourke
Answered by
QUESTION:
What Are The Main Points Of Lean?

ANSWER:

A lot of people think that LEAN stands for Less Employees Are Needed and believe that Lean is about reducing head count. This is not true.

The definition of Lean is to maximize value to the customer while reducing waste. People are not a waste. People are an organization’s important asset. People are often wasted on wasteful activities or tasks. Lean is about reducing waste and wasteful activities, not people.

This is the main point of Lean. In order to eliminate waste, it is important to first define who the customer is (or customers are) and define value from the customer perspective. Once that work is done, employees can learn the 8 Wastes of Lean and start to identify where waste exists in the processes that deliver value to the customer. This is when employees start to see with fresh eyes to reduce waste and wasteful activities. Once waste is identified, employees then work to minimize and/or eliminate the waste.

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QUESTION:
How Can I Apply Lean Six Sigma To Reduce Queries In A Banking Sector?

ANSWER:

In using the term “queries”, I am assuming these are questions or issues coming to the bank from key customer service access points, such as call centers or visiting a branch. At a high level, you would follow the following steps, which demonstrate a simplified PDCA approach (Plan, Do, Check/Study, Act):

  1. BRIEFLY describe the problem (NOT solution) in a sentence or two. Use data if available at this time. For example you might say “Customer queries per week have risen 25% in the last quarter, exceeding our projections by 20% and stressing our call center capacity.”
  2. Gather some data, such as the number of queries and the kinds or types of queries. This can often be done with simple manual checksheets given to customer service representatives.
  3. Once you know the types of queries and how many, create a Pareto Chart. Pareto charts visually demonstrate the 80/20 rule (80% of the issues are caused by 20% of the possibilities). By focusing on the “vital few”, and you eliminate most of the issues. For example, let’s say you have 10 areas of queries and your data shows 80% of queries come from the two areas of “fees” and “bill pay”, you would focus on those two issues, starting with the most common.
  4. Once you have the focus area, you are ready to determine root cause by applying an appropriate root cause tool (e.g. 5 Whys or Cause and Effect Diagram). Once root causes are determined, you may need to verify those by collecting more data. For example, you may believe most of the fee questions are due to unclear explanations on customer materials. You may need to talk to a few customers to verify this theory.
  5. Now that root cause is known, you can determine your solutions and TEST them to ensure effectiveness.
  6. Implement the solutions and ensure there are methods to track performance and sustain the gains.

I hope this helps!

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Jurija-Metovic-GoLeanSixSigma.com
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QUESTION:
I Finished The Training For The Yellow Belt. What Happens If I Don’t Pass The Certification Exam? Do I Get My Money Back?

ANSWER:

I hope you enjoyed the free training!

If you do not pass the exam, you don’t get your money back. However, all of our exams, including Green Belt and Lean, allow for unlimited retakes, so there’s no need to stress about time limits. The courses are also completely self-paced, so you can start and stop at your convenience. We want you to succeed, so we’ve taken these things into consideration.

Good luck!

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Karlo-Tanjuakio-2---Portrait-2014
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QUESTION:
Which Lean Six Sigma Training Should I Get? Yellow Belt or Green Belt?

ANSWER:

If you’d like high-level, awareness training that teaches you the fundamentals of Lean Six Sigma process improvement, you should register for Yellow Belt Training & Certification. Upon completing the course, you’ll see the world with new eyes and understand how Lean Six Sigma can transform your workplace or home. Learn more about Yellow Belt Training or view the Yellow Belt Course Outline.

If you’d like in-depth training that enables you to complete Lean Six Sigma process improvement projects from start to finish, you should register for Green Belt Training & Certification. Green Belts carry more recognition and can deliver measurable, sustainable improvement by finding the root causes of problems and streamlining processes. Learn more about Green Belt Training or view the Green Belt Course Outline.

We want you to have confidence in the quality of our globally recognized Green Belt Training & Certification prior to investing in it – so we’ve made our Yellow Belt Training absolutely free. This allows you to get a feel for our practical approach which ensures you not only know Lean Six Sigma concepts and tools, but that you’re able to apply them and begin improving processes immediately.

You can compare the courses in detail here!

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