GLSS-Logo_White

Ask the Lean Six Sigma Experts

This is not a sophisticated tool so those levels are up to the user. If you are conducting the assessment with others, you can determine

...

I would treat DMAIC like an arc. Take a minute to start with the end and let the listener know what you accomplished. Where you

...

Customer complaints are considered “indirect” when they “come over the transom” meaning they are not given face to face, no one is being interviewed or

...

That’s a great question. For capability, I’d go with the Histogram. It’s easy to add the customer requirements to the graph and get a visual on

...

The Process Walk Interview Sheet helps both parties – the interviewee and the interviewer. The interviewee knows that the questions are standard, and everyone will be

...

I have not seen hard and fast rules for the number of continuous improvement personnel per # of employees. Each organization has its own structure.

...

It can be 2 Whys and it could be 10 Whys. It’s dependent upon the complexity of the issue. The key is to keep digging

...

There are two main ways to identify groups or departments who want to implement Lean.  In keeping with the Lean philosophy, let’s call them “Push”

...

Full Question: In an IT company, the labor hours saved are not always easy to convert in to dollar values – Finance is not able to

...

No post found.