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It can 2 Whys and it could be 10 Whys. It’s dependent upon the complexity of the issue. They key is to keep digging until there’s no more questions to ask.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.