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A Cross-Functional Flowchart is a process map that separates process steps by function, department or individual. This provides a visual that displays not just the steps in a process but also which individuals, group or department performs those steps.

Each row or lane represents a different department or individual. This type of process map is helpful in terms of understanding who is accountable for each step and how many hand-offs there are between groups or individuals.

Cross-Functional Flowchart

Download Cross-Functional Flowchart Template

Swimlane Map -

Download Cross-Functional Flowchart Template

For a better understanding of Cross-Functional Flowchart and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.


Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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