Project Summary The Challenge: UC San Diego students’ accounts were being sent to collections before they ever received Final Notice Letters—leaving them no time to react. The Discovery: The time it took the Student Business Services Department to produce, stuff and mail Final Notice Letters varied greatly, with a median…
Project Summary The Challenge: It took UC San Diego 3-5 months to assign 2,500 classes The Discovery: 4 of 15 major tasks took 75% of the total time The Improvements: They eliminated the need for thousands of emails and phone calls The Results: Reduced wait time by 75% Reduced process…
Project Summary The Challenge: The employee onboarding process took as long as 20 to 104 days The Discovery: The hiring process generated 13,248 emails which took 662 hours The Improvements: The shortened the form, created a guide and standardized emails The Results: Saved over 1,000 hours of work—or the equivalent…
A late event approval means campus planners are given short notice, crippling their ability to stage concerts, festivals or even simple barbecues. Last year 82% of the 300 food-only events at UC San Diego received a late final review—that’s over three quarters missing the deadline! The Challenge On average, approvals…
UCSD Medical Center has a little angel in process improvement! Find out how Lily Angelocci (Angelocci = "little angel" in Italian) helped save $4 million dollars for UCSD, which will help this nonprofit fund more programs for students and make a difference in healthcare. The Challenge In 2016 the New…
UC San Diego’s annual continuous improvement conference and competition, Process Palooza, will be held for its 3rd year on March 25, 2020. This high-energy, day-long conference celebrates a commitment to business excellence, operational efficiency and continuous improvement. We expect about 1,000 staff to attend this year! It’s quite unique—it’s a…
UC San Diego is implementing Lean Six Sigma. Find out how this project team reduced waste on training preparation time for their internally delivered Yellow Belt training course. UC San Diego is implementing Lean Six Sigma on Lean Six Sigma! Matt Helton is a Strategic Initiatives Analyst for the Office…
UC San Diego Extension and GoLeanSixSigma.com have expanded their partnership with the launch of a new exclusive online Black Belt course offering. This new online Black Belt offering will be a nice complement to the already popular online Green Belt course that UC San Diego launched last year. UC San…
Yes! However, you’ll need to register for the Green Belt course through the UC San Diego website (click here to register). After paying and registering, you’ll be fully refunded of the cost that you originally paid to GoLeanSixSigma.com. You’ll then be reassigned to the UC San Diego Green Belt course.…
Everyone exhilarates at the sight of people competing in sports. Imagine instead of a ring or a track, it’s a ballroom. Instead of Mike Tyson or Usain Bolt, visualize Lean Six Sigma professionals. And instead of boxing or sprinting, picture these professionals competing to streamline processes! Fascinating, right? I am…