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Lean Six Sigma Q&A - GoLeanSixSigma.com

How often do you validate the data in a Swimlane Map?

It depends on the process. At a basic level, you would get baseline data for the “As Is” map and then you would measure again once the “To Be” process has been implemented. After that, you would decide which process measures to keep monitoring based on where you found the root causes and what would…
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Webinar: How to Make the Swimlane Map Work for You - GoLeanSixSigma.com

Webinar: How to Make the Swimlane Map Work for You

[Go-Getter Membership Exclusive Webinar] For some, the Process Map is the #1 process improvement tool available. And if that’s true, the Swimlane Map is an even better tool for mapping processes. Adding lanes kicks the analysis and discovery up a notch. It’s great for highlighting who-does-what and uncovering hand-offs that result in dropped balls. It…

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Lean Six Sigma Q&A - GoLeanSixSigma.com

When implementing Lean and Six Sigma, which tools should be implemented first for different sized organizations?

This is a great question. Unfortunately, there isn’t a cut and dry answer. In my experience, it isn’t so much the size of the company as where and when you put continuous improvement skills into play. Of course, organizational leadership determines the desired outcomes so that’s going to drive a lot of this. Smaller companies…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What are the best Six Sigma Methodologies to use in mortgage banking and where can I find the tools to help me perform them?

The nice thing about process improvement tools, is that many concepts and tools can apply to any industry, whether it is manufacturing or transactional-service related. As a matter of fact, there are many financial service companies that have applied Six Sigma in their mortgage processes, such as Bank of America, Wells Fargo, Union Bank, and…
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