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Public Service Recognition Week Honoree Jessica Shirley-Saenz - GoLeanSixSigma.com

Public Service Recognition Week Honoree: Jessica Shirley-Saenz

Public Service Recognition Week is a time to recognize and celebrate those who work in public service. This year, GoLeanSixSigma.com would like to take this opportunity to recognize Jessica Shirley-Saenz, Project Control Manager from the City of San Antonio, Texas. Jessica is an outstanding government employee who has made significant contributions and effort…

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Do Government Agencies Have Customers Or Hostages? - GoLeanSixSigma.com

Do Government Agencies Have Customers or Hostages?

It’s easy for a private sector company to be highly customer-focused. The customer is clearly identified as the user and is almost always paying for the product or service. In government, identifying the customer is not always easy. Who is the customer? The taxpayer, the person paying for the service…

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Public Service Recognition Week Honoree: Alex Ogunji

Public Service Recognition Week is a time to recognize and celebrate those who work in public service. This year, GoLeanSixSigma.com would like to take this opportunity to recognize Alex Ogunji, Quality Assurance from Los Angeles County Office of the Registrar-Recorder/County Clerk. Alex is an outstanding government employee who has made significant contributions and…

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Public Service Recognition Week Honoree: Soraya Lowry - GoLeanSixSigma.com

Public Service Recognition Week Honoree: Soraya Lowry

Public Service Recognition Week is a time to recognize and celebrate those who work in public service. This year, GoLeanSixSigma.com would like to take this opportunity to recognize Soraya Lowry, Program Manager from the City of Sea-Tac. Soraya is an outstanding government employee who has made significant contributions and effort towards…

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Public Service Recognition Week Honoree: Maureen Jugar - GoLeanSixSigma.com

Public Service Recognition Week Honoree: Maureen Jugar

Public Service Recognition Week is a time to recognize and celebrate those who work in public service. This year, GoLeanSixSigma.com would like to take this opportunity to recognize Maureen Jugar, Supervising Management Analyst from the City of San Diego. Maureen is an outstanding government employee who has made significant contributions and…

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Why A Bad System Will Beat A Good Person Every Time - GoLeanSixSigma.com

Why a Bad System Will Beat a Good Person Every Time

"The work of government is noble. The people of government are amazing. The systems of government are a mess." - Ken Miller, Author of Extreme Government Makeover In the book, Extreme Government Makeover, author Ken Miller likens government systems and processes to an old house in need of remodeling. When…

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