Fishbone + Ishikawa = Fishikawa! We know him best for this essential root cause tool, but did you know Dr. Ishikawa developed the first Kaizens, aka Rapid Improvement Events? And where would we be without his 7 Basic Quality Tools? Check out this Fishbone Webinar created in his honor and…
A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction. High transfer rates in a call center are an indication that customers are talking to multiple agents and their issues are taking way too long…
UC San Diego is implementing Lean Six Sigma. Find out how this project team reduced waste on training preparation time for their internally delivered Yellow Belt training course. UC San Diego is implementing Lean Six Sigma on Lean Six Sigma! Matt Helton is a Strategic Initiatives Analyst for the Office…
The first live presentation of this webinar was so popular that we're doing an encore presentation! The Fishbone (aka Cause & Effect or Ishikawa) Diagram is a seemingly simple method of conducting structured brainstorming around the root cause of a process problem. So why is it so hard to…
Being introduced to Lean Six Sigma using online training means you can go at your own pace, return to topics when you want and listen to the accompanying voiceovers for additional information. But what if you want to know more? We've got the perfect thing for you! These 5 basic…
In the early 1980s there was a countrywide failure of computer tape drives. The tape drives were all made by IBM, they were crashing in large and small businesses alike and no one knew why. This was a big problem for business and definitely a big problem for IBM. We’ll…
The Cause & Effect Diagram is a popular tool and it appears in most continuous improvement projects. But in reviewing the project examples and publications, I am amazed at how many different ways this tool is utilized. No one can say there is only one correct way to use any…