Question: How big is the problem? Answer: We don’t know. This is how my initial conversation with one nonprofit organization began recently. They use a database to track all consumer encounters. Similar to an electronic medical record, the database keeps track of consumer interactions and treatment plans. It also connects…
Improvement Kata is a four-step routine that builds on discovery as teams strive to reach their goals. Kata is Japanese for "model" and the four steps of the model are: Understand Your Direction and Set a Challenge Grasp the Current Condition Set the Next Target Condition Conduct the Experiments to…
Coaching Kata is a set of structured teaching routines that help coaches develop their skills. The focus is for coaches to foster scientific thinking and acting when teaching Improvement Kata (aka Improvement Practice) to problem solvers. This type of coaching helps drive problem solving as a daily practice.
Improvement Routine or "Kata" involves developing a habit of moving from an "as is" process state to a "to be" process state. The idea is to make it a common practice to embrace and move through uncertainty in all situations.