Hospital Improves Project Management Intake Time By 62% With GLSS
Home » Case Study » Hospital Improves Project Management Intake Time By 62% With GLSS
Canada
Healthcare
Operations
62%
- The problem: This hospital’s digital solutions project intake process was moving at a glacial pace, averaging 110 days to complete and often exceeding 200 days. This was causing frustration and missed opportunities throughout the organization.
- By partnering with GLSS and our Lean Six Sigma Green Belt Training & Certification, they embarked on an exciting journey of transformation that would revolutionize their project management approach and reduce the intake time by 62%.
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In the dynamic world of healthcare, speed and efficiency in implementing new initiatives can make a tremendous difference in patient care and staff satisfaction. Modern healthcare demands rapid responses to evolving needs, but this hospital’s project approval process was stuck in the slow lane. Taking up to six months to approve new digital initiatives, the organization was watching valuable opportunities slip away. In an industry where technology can dramatically improve patient care and operational efficiency, such delays weren’t just inconvenient—they were costly.
The extended timeline created a ripple effect of challenges: innovative ideas gathered dust, staff motivation dwindled, and patients missed out on potential care improvements. The organization knew they needed a breakthrough solution. After careful evaluation, they chose GLSS’s Lean Six Sigma Green Belt Training & Certification to help them tackle this complex challenge, bringing fresh perspectives and proven methodologies to the table.
Through comprehensive analysis, the team identified several key bottlenecks:
- Resource constraints created workflow jams in the approval process
- Project submissions often lacked crucial information, triggering time-consuming back-and-forth
- The absence of standardized procedures left staff confused about requirements
- Getting stakeholder agreement felt like herding cats
- Unclear funding pathways caused projects to stall indefinitely

Armed with GLSS Training, the team implemented targeted improvements:
- Created a crystal-clear project submission roadmap
- Designed an intuitive intake form that guided users through requirements
- Equipped staff with basic project management skills for simpler initiatives
- Established regular stakeholder check-ins to maintain momentum
- Developed clear funding requirement guidelines

The transformation exceeded expectations:
- Slashed approval times from an average of 110 days to just 42 days—a 62% reduction
- Boosted staff morale through quicker implementation of their ideas
- Achieved significant cost savings through improved efficiency
- Created a sustainable system that staff could confidently navigate
- Increased successful project completions

with GLSS
This success story showcases the power of GLSS’s innovative training approach and practical methodologies. Their unique instructional design and content enabled the team to achieve remarkable results in record time. By combining expert guidance with hands-on learning, GLSS helped the hospital create a streamlined project management system that delivers consistent results.
The impact extends far beyond faster approvals – it’s about building a foundation for continuous improvement and innovation in healthcare delivery. With their newly acquired GLSS Green Belt skills and improved processes, the organization is perfectly positioned to tackle future challenges and maintain its competitive edge in the ever-evolving healthcare landscape. This transformation marks the beginning of a new era in their journey toward operational excellence, where great ideas can quickly become reality.
*We value our clients’ confidentiality. While we’ve changed their names, the results are real.
