University Reduced Onboarding Time By 48% With GLSS
Canada
Education
HR
48%
- The problem: A university in Ontario, Canada, faced significant delays in its onboarding process, taking over 80 cumulative hours of staff time, leading to inefficiencies and employee dissatisfaction.
- The university utilized GLSS’s Lean Six Sigma Green Belt Training & Certification for their expertise in Lean Six Sigma, providing the structured approach needed to reduce the time needed from 80+ hours to 42 cumulative hours—a 48% improvement.
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Bringing new employees on board efficiently is crucial to keeping an organization running smoothly. A slow onboarding process can lead to frustration for both new hires and existing staff, causing disruptions and lowering morale.
A university in Ontario, Canada, faced significant delays in its onboarding process, leading to inefficiencies and employee dissatisfaction. To solve this challenge, the university turned to GLSS Green Belt Training & Certification, leveraging structured process improvement techniques to streamline onboarding and achieve impressive results.
The university struggled with an inefficient system that took over 80 hours to complete. These delays resulted in new employees waiting for essential resources and access, leading to a slow start in their roles. This inefficiency burdened existing employees, who had to divert time and energy to assist new hires instead of focusing on their primary responsibilities.
Recognizing this issue could impact long-term operational success, the university selected GLSS Green Belt Training & Certification to guide its team in diagnosing the problem and implementing effective solutions.
A detailed analysis uncovered several factors contributing to the lengthy onboarding process:
- Delays in Approvals – Key approvals were often stalled due to the unavailability of decision-makers.
- Lack of Standardization – Different departments had their own onboarding procedures, causing inconsistencies and inefficiencies.
- Poor Communication – New hires and HR teams struggled with unclear points of contact and fragmented information.
- Technology Limitations – IT processes for setting up employee accounts and system access were outdated and slow.
- Limited Delegation – When key personnel were unavailable, approvals could not move forward, leading to additional delays.
With the expertise of GLSS Green Belt Training & Certification, the university introduced several process improvements:
- Faster Approval Workflows – A new automated system ensured that approvals moved forward even when key personnel were unavailable.
- Standardized Onboarding Procedures – A university-wide checklist was created to ensure every department followed the same efficient process.
- Dedicated HR Support – Each new hire was assigned a designated HR contact to help them navigate the onboarding process smoothly.
- Upgraded IT Systems – IT onboarding procedures were improved to automate account setups and permissions more efficiently.
- Delegation of Authority – Backup approvers were identified to ensure that tasks didn’t stall due to personnel absences.
The impact of these improvements was immediate and significant. The university successfully reduced onboarding time by 48%, cutting the process from 80 hours to 42 hours. New employees experienced a smoother and more structured onboarding process, allowing them to integrate into their roles faster with greater confidence.
Existing employees also benefited, as the streamlined onboarding process freed up their time and allowed them to focus on their primary responsibilities. HR teams reported that the new system improved efficiency, consistency, and overall employee satisfaction.
with GLSS
Through GLSS Green Belt Training & Certification, the university transformed its onboarding process and achieved outstanding results. The innovative training approach provided by GLSS empowered the university’s team to make data-driven decisions, streamline workflows, and achieve results faster and more effectively.
With these improvements, the university is now well-positioned for continued success. The new onboarding system ensures that new hires integrate quickly, improving both employee experience and operational efficiency. GLSS Training & Certification continues to be a powerful tool for organizations looking to optimize their processes and drive meaningful, lasting improvements.
*We value our clients’ confidentiality. While we’ve changed their names, the results are real.
