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Bolstered by their success (doubled their goal of a 20% reduction in lead time and completed the project in under 6 months), the team continued to identify and implement further improvementsâthe culture of problem-solving was palpable!...
With municipal budgets under increasing pressure and few elected leaders willing to risk a tax increase, local governments must still ensure their citizens enjoy the highest possible level of service....
When it comes to large equipment purchases, a warranty matters. The knowledge that customers will be protected from defects is often the difference between winning them over or losing a sale. But warranty claims can also take a big chunk out of a companyâs bottom line â especially if theyâre not handled efficiently....
Over the past year, the IT department for the Town of Oro Valley, a growing community of 47,000 people located a few miles north of Tucson, Arizona, received internal customer complaints that new employees have not been set up with accurate systems access and hardware by their first day of employment....
Todayâs public schools are expected to provide their students with a high-quality education, despite having fewer and fewer resources at their disposal. Successfully meeting this challenge means every school district must strive to reduce waste, streamline processes, and build a culture of problem solvers....
By using Lean Six Sigma, Kern County discovered that it required an average of 1.2 hours to resolve IT Help Desk requests with multiple handoffs between teams. ...
Imagine trying to run an expanding business while not having an accurate analysis of the revenue and expenses. Thatâs the problem Rhea Health was facing month-to-month. An Oklahoma business started in 2006 and growing rapidly, Rhea Health provides workforce management health services to help companies promote safe, healthy, and productive work environments....
The Town of Oro Valley recognizes the importance of employee training for maintaining compliance with both Town-wide and job-specific requirements. However, the current process to assign training and then track the status results in incomplete employee records and potential compliance issues with Occupational Safety and Health Administration (OSHA)....
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