When thinking about mining, most people think about gold. Miners dig and dig to reach that rich vein or strain through endless pans of water to collect those glistening flecks. The idea is to keep mining until you literally hit pay dirt. That same analogy applies to "Process Mining," searching…
It’s one of the easiest tools to use yet one of the often most underutilized ones in the Lean Six Sigma tool belt. It’s the Plus‐Delta. A very simple‐to‐use brainstorming tool most commonly employed at the end of business or project meetings as a means of evaluating how well things…
In today’s digital age, the old adage of “knowledge is power” could be replaced by “database is dollars.” So much of a company’s core competencies are housed, facilitated, executed around database systems. And databases are often the source of so many of a company’s problems. While most process owners point…
It’s not uncommon for high-tech firms to have a lock on the technologies that enable them to accelerate the velocity of business. However these same companies often find themselves seriously deficient in handling transactional items and service. The growth rates experienced in the upward arch of their technological growth often…