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Craig Tickel

Craig is a Senior Consultant at GoLeanSixSigma.com and a Master Black Belt with over 25 years of success working with companies like Procter & Gamble, Johnson & Johnson, General Electric, Starwood Hotels & Resorts and Stepan Company. He’s an expert at helping people learn and apply Lean Six Sigma to achieve their goals.
The Stormy Truth Behind Operational Definitions - GoLeanSixSigma.com

The Stormy Truth Behind Operational Definitions

It’s interesting to look for examples of continuous improvement ideas on display in our daily lives. A headline from NBC News on May 29th, 2018 provided provided a good example. The headline read: Hurricane Maria death toll in Puerto Rico is thousands higher than official count, study estimates. On September…

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Lean Six Sigma Q&A - GoLeanSixSigma.com

How should I interpret this sampling scheme?

I would like to set up control charts for some of our processes. From each run, one wafer is taken and analyzed on five positions of the wafer. How should I interpret this sampling scheme: as one sample (I-MR) or as five samples (Xbar-R)? Thank you for your question.  It is one that many people…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

How do I identify the “True Customer” in order to determine if an activity is “Value Added”?

For instance, a credit manager has many “customers” – the finance department, legal, etc. These would be willing to pay for (one of the criteria that define value add) an activity that mitigates the risk of a customer exceeding a credit limit. But the ultimate customer may not be willing to pay for it, so…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

When using a hybrid of process improvement methodologies, how do you pull together all the research and identified waste activities into an organized, clearly laid out conclusion?

When using a hybrid of process improvement methodologies (i.e. DMAIC or similar to all improvement methodologies (PDCA) combined specifically with Lean), how do you pull together all the research and identified waste activities into an organized, clearly laid out conclusion? Also, using a process flow map, I have used the 8 Wastes with project team…
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3 Levels Of A Fix - GoLeanSixSigma.com

3 Levels of a “Fix”

With over 30 years in continuous improvement, I have had the opportunity to hear from and study with a number of truly learned people. In the early 80’s, I was part of what was essentially a Deming User’s group. Through conferences and meetings, I got to meet and learn from…

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Lean Six Sigma Q&A - GoLeanSixSigma.com

Can manufacturing companies that implement the Lean concept assure the quality and sustainability of their products?

“Assure” is a difficult word to answer, but let’s take it in pieces. First, Lean is a great place for companies to start their improvement efforts. It focuses on improving the efficiency of business processes by identifying and eliminating waste. But efficiency of process is not sufficient to “assure the sustainability of their products and quality.” It…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Do American manufacturers really implement Lean in their process?

Do American manufacturers really implement Lean in their process? If yes, does it succeed 100%? Your question on Implementing Lean in a process can have many connotations. The first question I hear is, “Is applying Lean principles to a process always successful?” Applying Lean principles is a way to identify and eliminate wastes in a…
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