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Lean Six Sigma Q&A - GoLeanSixSigma.com

Are projects typically approved before an A3 is created?

Are projects typically approved before an A3 is created? How common is it for teams to use A3’s as project Charters? Yes, the project should be approved in the early stages of A3 use. A DMAIC project charter outlines the initial elements of a project including a problem and goal statement, scope, a business case,…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I identify our stakeholders?

First, identify the process to be improved. Then, identify the customers and the stakeholders of that process. A customer is a person that receives or uses a product or service from that process. A stakeholder does not use the product or service, but rather has a vested interest in how the process performs. Often this…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Is a customer also a stakeholder?

We differentiate customers from stakeholders in Lean Six Sigma because customers are the focus of projects. Stakeholders are important to the project because we need their engagement in order to ensure lasting change. For customers we develop specific efforts to understand “voice of the customer” and how to measure their requirements. Their requirements are the…
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Lean Six Sigma Glossary - GoLeanSixSigma.com

Stakeholder Management

Stakeholder Management is the practice of identifying and working with those individuals or groups who could be impacted by or could impact the success of an improvement project. These efforts generally consist of interviewing stakeholders to understand their positions, giving them critical project information and taking their concerns into consideration.…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Stakeholder

A Stakeholder is any individual who is affected by or can affect a process improvement project. In other words, a Stakeholder is anyone who has a "stake" in a project. Stakeholders' interests should always be considered in project. For a better understanding of Stakeholders and an overview of Lean Six Sigma, check…

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