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Lean Six Sigma Q&A - GoLeanSixSigma.com

Is a customer also a stakeholder?

We differentiate customers from stakeholders in Lean Six Sigma because customers are the focus of projects. Stakeholders are important to the project because we need their engagement in order to ensure lasting change. For customers we develop specific efforts to…
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Lean Six Sigma Glossary - GoLeanSixSigma.com

Stakeholder Management

Stakeholder Management is the practice of identifying and working with those individuals or groups who could be impacted by or could impact the success of an improvement project. These efforts generally consist of interviewing stakeholders to understand their positions, giving them critical project information and taking their concerns into consideration.…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Stakeholder

A Stakeholder is any individual who is affected by or can affect a process improvement project. In other words, a Stakeholder is anyone who has a "stake" in a project. Stakeholders' interests should always be considered in project. For a better understanding of Stakeholders and an overview of Lean Six Sigma, check…

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