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Grand Daddy of Quality - Armand Feigenbaum - GoLeanSixSigma.com

Grand-Daddy of Quality: Armand Feigenbaum

Do you have a hidden factory? Do you know employees who always have time to do it over but never time to get it right? Did you know organizations waste up to 40% of their capacity this way? Well, raise a glass to the quality guru who championed the capture…

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Grand Daddy of Quality - Henry Ford - GoLeanSixSigma.com

Grand-Daddy of Quality: Henry Ford

Did you know that the secret behind “any color as long as it’s black” was that Henry Ford figured out black paint dried faster? Did you know that Kingsford Charcoal originated from when Ford burned the pallets transporting his raw materials? Did you know he identified 2 of the eventual…

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Why Call Centers Should Model Deming, Not DiMaggio - GoLeanSixSigma.com

Why Call Centers Should Model Deming, Not DiMaggio

Call Center quality is abysmal. And it has been for the entire forty years the call center industry has been in existence. We can make cars with near perfect quality, but after 40 years, call center leaders are high-fiving each other up and down the hallway if call agents do…

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Pied Quality Summer Series

In case you missed this Summer's blog series at GoLeanSixSigma.com, here it is again! In this 3-part blog series titled Pied Quality, Kurt Stuke (Quality Manager at Adecco) shakes up the traditional perspective on quality and inspires us to approach improvement in an exciting new way. Pied Quality 1. Appreciate The…

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Pied Quality: Deconstructing The Machine

Used with permission. © ASQ, July 2015, The Journal for Quality and Participation, Vol. 38, No.2. In this 3-part blog series titled Pied Quality, Kurt Stuke (Quality Manager at Adecco) shakes up the traditional perspective on quality and inspires us to approach improvement in an exciting new way. Read Part…

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Pied Quality: Pressed By Time For Time

Used with permission. © ASQ, July 2015, The Journal for Quality and Participation, Vol. 38, No.2. In this 3-part blog series titled Pied Quality, Kurt Stuke (Quality Manager at Adecco) shakes up the traditional perspective on quality and inspires us to approach improvement in an exciting new way. Read Part…

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Why You Should Model Quixote In Quality

Don Quixote prioritized imagination, commitment, passion – and fused them with purpose. How might employing his character as a role-model for our journey through Quality affect our results? Borrowing from the work of James G. March,1 professor emeritus at Stanford University, what insights concerning quality can be drawn from observing…

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