Do you have a hidden factory? Do you know employees who always have time to do it over but never time to get it right? Did you know organizations waste up to 40% of their capacity this way? Well, raise a glass to the quality guru who championed the capture…
Did you know that the secret behind “any color as long as it’s black” was that Henry Ford figured out black paint dried faster? Did you know that Kingsford Charcoal originated from when Ford burned the pallets transporting his raw materials? Did you know he identified 2 of the eventual…
Throughout the year we celebrate the birthdays of the “Grand-Daddies” of Quality (also known as “Quality Gurus”). These are the founders of modern day process improvement! We owe this venerable group a debt of gratitude for all of the concepts, tools and methods we often take for granted. If you ever…
In the early 1980s there was a countrywide failure of computer tape drives. The tape drives were all made by IBM, they were crashing in large and small businesses alike and no one knew why. This was a big problem for business and definitely a big problem for IBM. We’ll…
Call Center quality is abysmal. And it has been for the entire forty years the call center industry has been in existence. We can make cars with near perfect quality, but after 40 years, call center leaders are high-fiving each other up and down the hallway if call agents do…
In case you missed this Summer's blog series at GoLeanSixSigma.com, here it is again! In this 3-part blog series titled Pied Quality, Kurt Stuke (Quality Manager at Adecco) shakes up the traditional perspective on quality and inspires us to approach improvement in an exciting new way. Pied Quality 1. Appreciate The…
Used with permission. © ASQ, July 2015, The Journal for Quality and Participation, Vol. 38, No.2. In this 3-part blog series titled Pied Quality, Kurt Stuke (Quality Manager at Adecco) shakes up the traditional perspective on quality and inspires us to approach improvement in an exciting new way. Read Part…
Used with permission. © ASQ, July 2015, The Journal for Quality and Participation, Vol. 38, No.2. In this 3-part blog series titled Pied Quality, Kurt Stuke (Quality Manager at Adecco) shakes up the traditional perspective on quality and inspires us to approach improvement in an exciting new way. Read Part…
Don Quixote prioritized imagination, commitment, passion – and fused them with purpose. How might employing his character as a role-model for our journey through Quality affect our results? Borrowing from the work of James G. March,1 professor emeritus at Stanford University, what insights concerning quality can be drawn from observing…