measure
DMAIC is the problem-solving approach that drives Lean Six Sigma. It’s a five-phase methodâDefine, Measure, Analyze, Improve and Controlâfor improving existing process problems with unknown
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Whether you prefer Lean, Six Sigma, or Toyota Kata as your method of choice, measurement is a key principle and a thread that weaves its
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I recently read an intriguing treatise of personal and organizational philosophy called Principles by Ray Dalio, the investment guru and founder of Bridgewater Associates. It
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Politicians refer to hard dollars vs. soft dollars often and I donât pretend to understand what they mean. For one, it has nothing to do
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If youâre not tracking statistical differences among your call center agents, Iâd argue that you are missing out on a huge opportunity to drive astonishing
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Facts and data are the hallmark of good problem solving â but all too often we donât have enough data or the right kind of
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