measure
DMAIC is the problem-solving approach that drives Lean Six Sigma. It’s a five-phase methodâDefine, Measure, Analyze, Improve and Controlâfor improving existing process problems with unknown
Whether you prefer Lean, Six Sigma, or Toyota Kata as your method of choice, measurement is a key principle and a thread that weaves its
I recently read an intriguing treatise of personal and organizational philosophy called Principles by Ray Dalio, the investment guru and founder of Bridgewater Associates. It
Politicians refer to hard dollars vs. soft dollars often and I donât pretend to understand what they mean. For one, it has nothing to do
If youâre not tracking statistical differences among your call center agents, Iâd argue that you are missing out on a huge opportunity to drive astonishing
Facts and data are the hallmark of good problem solving â but all too often we donât have enough data or the right kind of
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