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A Problem Statement is a clear, concise statement about the symptoms of problems being encountered in a process.

Included in the Charter, a Problem Statement avoids discussion about causes or solutions; its only goal is to state problem symptoms and their measurable effects.

For a better understanding of Problem Statements and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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