Below are Lean Six Sigma success stories in the Hospitality industry organized alphabetically. For success stories in other industries, please visit our Lean Six Sigma Success Stories page.
Association for Financial Professionals (AFP)
Covidien, Dow Corning, and Hilton Worldwide are finalists for the Association for Financial Professionals (AFP) 2015 Pinnacle Award. Of the finalists, Dow Corning is up for “utilizing Lean Six Sigma techniques, value-stream mapping and a return on human assets focus.” Dow Corning overhauled its manual, process-heavy currency trading program and as a result of the overhaul, the organization cut nearly $5 million a year in costs. Dow Corning was also able to re-allocate nearly 600 hours of labor to more value-adding activities!
Elisabeth Swan, Managing Partner & Executive Advisor at GoLeanSixSigma.com, champions Lean Six Sigma processes such as visual management for the household to optimize all those chores and family routines that we typically waste our time on!
“Veritiv’s team of more than 250 Certified Lean Facility Maintenance Advisors across North America helps customers improve efficiency, increase productivity, and lower costs by applying Lean principles to facility cleaning in industrial manufacturing and office environments, working on-site to reduce waste. ” This year, some of the team will will present its Lean Facility Maintenance service offerings at the 2016 Lean and Six Sigma World Conference to be held March 23-24, 2016 at the Buena Vista Palace Hotel and Spa in Orlando, FL. They’re putting the LEAN in CLEAN.
If you want a good case study of how to use innovation and sustainability to cut costs and improve customer service, talk to Faith Taylor. As Vice President of Sustainability and Innovation at Wyndham Worldwide, Taylor is responsible for Wyndham’s green and sustainable initiatives for environmental, social, and economic programs. She has used Six Sigma, Seth Godin’s Purple Cow, as well as various team building and creativity building workshops.