Here are our top picks for Lean Six Sigma success stories and news from around the web for the week of January 4, 2016.
The Dallas CPE: Planning, Management and Continuous Improvement Enhance Service Delivery
The city of Dallas, Texas integrated five different management tools under one umbrella to create a better overall customer experience and performances. Lean Six Sigma, benchmarking and surveying are just three of the tools used under the umbrella which is reducing costs, motivating employees and even leveraging partnerships. Dallas’ goal is to have an innovative approach and deliver services as efficiently as possible.
Marketing’s New Secret Ingredient: Purpose
How do you set your brand apart in a sea full of content clutter? Today, the web is the primary outlet for news, stories and more. According to Brent Warick, there used to be boundaries for brand presence. If you can find your purpose, you can bring fulfillment to your audience surrounding your brand. In order to find your internal purpose, use the 5 Whys (or in Warick’s words, “a cascade of whys”).
Your Firm’s Future Is Determined Now
“Planning + People + Processes = Success.” Do you agree with CPA Gary Boomer? A firm’s future depends on a number of factors and a firm’s future also is disrupted by a number of factors. A firm must first look at all their factors and then their processes. From there, Lean Six Sigma can be used to review key processes and check on continuous improvement for leverage.