Healthcare System Increased Exit Interview Rate By 44% With GLSS
Missouri
Healthcare
HR
44%
- The problem: A healthcare system faced a challenge: too many employees were leaving without sharing why. With only 45% of exit interviews completed, the organization lacked valuable insights into employee turnover.
- To fix this issue quickly and effectively, they turned to Green Belt Training & Certification. Using Lean Six Sigma’s structured approach, they were able to increase exit interview completion rates from 45% to 65%—a 44% improvement!
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In healthcare, keeping skilled employees is just as important as delivering quality patient care. When employees leave, it disrupts workflows, increases costs, and puts pressure on the remaining staff. Understanding why employees leave is the first step to reducing turnover, but this organization struggled to get the answers they needed.
The problem? Not enough employees were completing exit surveys. Without this data, HR and leadership had no clear way to pinpoint why employees were leaving or what could be done to keep them.
Like many healthcare providers, this organization had experienced high turnover and limited resources, meaning exit survey data often went unnoticed. Additionally, most termination details were entered by managers instead of employees, making the data less reliable.
To turn things around, the organization needed a structured, data-driven approach. They turned to GLSS Green Training & Certification, which is known for helping teams improve processes faster with innovative instructional design and Lean Six Sigma expertise.
With the help of GLSS’s Green Belt Training, the team took a deep dive into the problem and identified three major issues:
- No Standard Process: There was no clear, consistent process for managers when entering termination details, leading to gaps in data.
- Limited Follow-Up: Exit surveys were rarely reviewed or acted upon, leaving employees and managers unmotivated to complete them.
- Email Challenges: Exit survey links were sent to work emails, but by the time employees received them, many had already stopped checking their accounts.
These roadblocks made it difficult to gather meaningful data and even harder to take action on turnover trends.
Armed with the tools and strategies from GLSS Green Belt Training, the team launched a targeted plan to boost exit survey participation. Key solutions included:
- Standardized Termination Process: A clear, step-by-step process was created to help managers properly document termination details, including reason codes and benefit timelines.
- HR Oversight for Accuracy: HR specialists were assigned to review each termination entry with the manager to ensure accuracy and improve data reliability.
- Leadership Engagement: Leaders received regular reports on exit survey completion rates, reinforcing the importance of following up with employees before they left.
- Highlighting the Benefits: Managers were shown how higher survey completion rates provided better insights for reducing turnover, increasing their buy-in, and motivation to encourage participation.
Thanks to GLSS’s innovative training methods, the team was able to implement and sustain these changes quickly.
The impact was immediate and impressive!
- Increased exit interview completion from 45% to 65%—a 44% improvement!
- More engaged leaders and managers who now understand the importance of exit surveys.
- Higher-quality data that gave HR and leadership clearer insights into why employees were leaving.
- A structured, repeatable process that ensures long-term success in managing turnover.
With more reliable information, the organization can now take meaningful steps to improve employee retention and create a better workplace.
with GLSS
This project is a powerful example of how small process improvements can lead to big results. By partnering with GLSS Training & Certification, this healthcare system didn’t just increase exit interview participation—they also built a foundation for reducing turnover and strengthening their workforce.
GLSS’s cutting-edge instructional design and practical training approach helped the team identify the real issues, implement fast solutions, and see results quicker than ever. Now, with a proven system in place, the organization is better equipped for long-term success—ensuring they retain talent, improve workplace culture, and continue delivering high-quality patient care.
With GLSS, organizations don’t just solve today’s problems—they set themselves up for a stronger, more successful future.
*We value our clients’ confidentiality. While we’ve changed their names, the results are real.
