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A Gemba Walk is an informational tour of the area where the work is taking place. A Gemba walk is a series of structured, on-site interviews with representative process participants with the goal of gaining a comprehensive understanding of the process. Interviews focus on detail such as process time, wait time, defect rates, root causes and other information that can lead to targeted improvements.

Process Walk Training -

Process Walk Training
Single Module

For a better understanding of a Process Walk and an overview of Lean Six Sigma, check out our Process Walk Training!

For a better understanding of a Gemba Walk (aka Process Walk) and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.