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A Flow Chart is a step-by-step diagram that shows the activities needed to complete a process. Creating a Flow Chart is one of the first steps in a Lean Six Sigma process improvement project.

Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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