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Effectiveness is a measurement that refers to how well a process output meets customer requirements. It is tied closely to customer satisfaction.

Effectiveness is measured using both value-adding and non-value adding activities.

For a better understanding of Effectiveness and an overview of Lean Six Sigma,check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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