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Define is the first phase of the DMAIC method, and involves defining the problem or opportunity, determining the voice of the customer/customer requirements, and outlining the project purpose/scope.

This foundational phase paves the way for an improvement team to narrow and describe exactly what is being targeted for improvement. The goal(s) set during this phase define when a project can be considered successful.

DMAIC-Infographic-GoLeanSixSigma.com_

For a better understanding of the Define Phase and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.