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Wonder Women of Quality: Reflections Roundup - GoLeanSixSigma.com

With all the superhero movies out in theaters, that got us thinking about our fabulous Wonder Women of Quality. Where are they? What are they up to? We wanted to know!

We wrote to last year’s Wonder Women of Quality and asked them to pick one of the questions below and email us their response:

  • What are your reflections on the past year? What is your biggest learning(s)?
  • What is something unexpected that happened last year and what did you take away from it?
  • What will you experiment with in the coming year?
  • Do you have any specific goals for the coming year that you’d like to share?

Here’s what we heard:

“In reflecting on 2018 and in planning for 2019, I find my thoughts turning often to challenge. Did I challenge myself enough in 2018…did I really push myself out of my comfort zone…in actions and thinking…And for 2019, what will I do to ensure that I am constantly challenging myself…to help more people, think more creatively, work on different ways to teach people to work more effectively and efficiently and create a kinder world.

So, here are the challenges I’ve set for myself this year so far: create new ways to more deeply connect with people I’m helping, start a foundation for my love and kindness work, and design and sew all the clothing I wear to speaking events to improve my personal creativity.

Challenging myself in these ways will help me do more than I ever thought I could do, and be more than I ever thought I could be. And have empathy for those I challenge. I’ll end with a couple of questions for readers: Did you challenge yourself enough last year? How will you challenge yourself more this year?”


Karyn Ross


What will you experiment with in the coming year?

“This year I am experimenting with ways to facilitate generative behaviors in Governance activities. In infrequent encounters and dense agendas how will we draw on strengths, skills, experience and passion to ignite insightful, informed queries and imagining.”


Ann Colbourne


What will you experiment with in the coming year?

“My team and I are moving into business process automation! We’re so excited to be a part of helping colleagues identifying waste in their processes and, where we can’t find a way to eliminate these non-value-adding tasks, automating them with software robots to take the burden off our people until we can eliminate the tasks from needing to be done at all.”


Leslie Henckler


What will you experiment with in the coming year?

“My big focus when working with clients on Lean transformations is to focus on developing the leaders, both positional and influential leaders. Humble inquiry (leadership) is widely popular in the Lean space. Given the trend (a trend I hope sticks around forever) of making work more human, and conscious biases, I want to experiment with conscious leadership.

I will begin, of course, by personally putting these skills into practice and reflecting on my experience. Then I will follow with how to best implement these principles with my clients.”


Crystal Davis


What will you experiment with in the coming year?

“A goal for this year is to increase the engagement of our property level Lean Six Sigma leaders. One area in which we are experimenting in is how to invigorate grassroots innovation. I would love to benchmark with anyone who has a great success story in utilizing tools/processes to stimulate ideas in small work groups that are a blend of trained Lean Six Sigma leaders and Subject Matter Experts.”


Sally Toister


What are your reflections on the past year? What is your biggest learning(s)?

“2018 was an amazing year for me. I spent the first 6 months in learning to become a coach, through King County’s Coaching Program. Hands down the best learning experience I have ever had. The program entails 60 hours of classes, 5 observed coaching sessions, and getting coached by a mentor coach and coaching clients (40+ hours), etc.

First off, I learned so much about who I am as a person and how I show up. My self-reflection and learning helped me to become a better listener and to develop a keen awareness of others. It also taught me to become more patient and empathetic.

Next, the conversations I had with my clients taught me the value of connecting to others at a deeper level that is not common in our daily lives. These experiences helped me become a better version of myself and value the humanity within each of us. Coaching leaders opened my eyes for common struggles and blind spots we have as leaders.

I am thrilled that I am able to serve as an internal coach in my role. I learned the value of listening with curiosity to learn instead of telling, being present and supportive while I struggle through changes, and the joy of watching my clients go through their A-ha moments. I also bring coaching skills and mindsets to conversations with my team members which helps me be a better leader.”


Eunjoo Greenhouse

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