Going through airport security has typically been met with groans over long wait times. However, recent reports have shown a decline is TSA’s wait times due to the agency’s deployment of Lean Six Sigma tactics. In the 21 largest U.S. airports, Department of Homeland Security sent a team of lean experts to review airline schedules, passenger loads, line design, and checkpoint and baggage areas. This resulted in each airport deploying several lean tactics which improved processes, reduced wait time and drastically increased the efficiency of the security lines.
