By this point in 2020, the majority of people reading this will have had some amount of experience with remote work. What’s your experience? I’ve heard of teams that flourished, with happier & more productive people, who will embrace remote work moving forwards. On the flip side, I’ve heard people…
Lessons Learned While Sheltering in Place If nothing else, COVID-19 has given us stories we can use about how rapid change can bring about improvements. For our continuous process improvement team, we all had tough choices to make when we started working remotely. Two days after I started working from…
What happens now? Zoom calls are a permanent fixture, but what else? Organizations have had to figure out how to manage processes virtually, and people are developing ways to work from home permanently. How does Continuous Improvement incorporate technology in the wake of the pandemic? What should change? What shouldn’t? …
Surely everyone knows that process improvement has changed dramatically over the last 20 years, and certainly there are generational differences in the practitioners then and now. The first post in this series, The Next Generation of Lean Six Sigma (Part 1): Then and Now, was about the generational shifts in…
Given the current pandemic, organizations are following social distancing recommendations and arranging for employees to work virtually. But that doesn’t mean everyone knows how best to navigate the virtual world. Schools are mandating in-class teaching to move to a virtual online environment. But not every “classroom” is the same. This…
The other day I was invited to coach a two-and-a-half hour visioning meeting. I was super excited for the event. The group was working to create three innovative ways to serve future customers—and the meeting was planned to be totally interactive. Problem was, I was going to be five hundred…