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Lean Six Sigma Q&A -

How do I distinguish between Non-Value added and Value Added?

Good question! Value-Added Steps pass the 3 customer-focused criteria: The customer is willing to pay for it (cares) Transforms the item toward completion (something changes) Done right the first time (not an inspection/rework step). If it does not pass all three criteria, then the step is either Non-Value-Added or Non-Value-Added but required (NVA-r). The Value-Added…
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5 Ways to Improve a Process -

5 Ways to Improve a Process

Paul Simon wrote a song in 1975 called “50 Ways to Leave Your Lover,” but, when dealing with process improvement, there are really only “5 Ways to Improve a Process.”  It is all about reducing variation; whether it’s variation in time to serve a customer at the Bahama Bistro, variation…

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Lean Six Sigma Glossary -

Non-Value Adding Activities

Non-Value Added Activities refer to process steps that fail to meet one or more of the following criteria: The step transforms the item toward completion (something changes) The step is done right the first time (not a rework step) The customer cares (or would pay) for the step to be…

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