The Challenge New projects for King County mean new grants and new cost centers. But setting up cost centers was taking too long and nothing could proceed without the new cost center. There were customers waiting over 30 days—and some 80 days—to have their forms processed. Megan Rulien, an Administrator…
King County continues to streamline processes and make things simpler and easier! Watch this 30 minute success story to learn how they reduced unnecessary steps in a process that almost all organizations have: the travel expense process! The Challenge King County—Washington State's most populous county, with over 2 million citizens—has…
In this Success Story Snapshot, learn how Jim Shoemaker is helping make it easier for King County landlords to register as suppliers to veterans. Thanks to Lean Six Sigma and worthy efforts like this, process improvement is alive and well in the State of Washington! The Challenge One of our…
At the time of this project, Chris Franco was a Lean Six Sigma Green Belt, Army Veteran and Special Projects Coordinator at King County in the state of Washington. His team at King County decided it was time to focus on improving a painful process for the customer: the Special…
Whether you’re just starting your Lean Six Sigma journey or you’re in the middle of improving a process, guidance from Experts can help make your efforts easier – and more successful! In this Expert Excerpt, we interview Kara Cuzzetto, who shares key insights to being successful with Lean Six Sigma…
They're delivering a one-two punch to defects. They're ridding the earth of process waste. They're on the front lines delivering customer service perfection. They're in leadership striving to make a difference in the world. They're kicking process improvement butt! The Wonder Women of Quality are here! This month in the…
Do you use Lean? Want to get better at it? Check out a successful implementation up close by taking a tour of the King County Finance & Business Operations Division’s office and discover their secrets to eliminating waste and delivering value to the citizens of King County. The Finance &…
Did you know your investments have been paying off? As a taxpayer, you "invest" in government and the good news is that government agencies across the country are applying Lean Six Sigma and getting great results. Good government is Lean government, especially in the state of Washington. Check out these…
Typically, government leaders achieve success and longevity with a methodical and cautious philosophy. Historically, the success equation amounted to: Play it safe, follow the rules, deliver what’s promised and stay out of trouble. Solid principles for a government leader who wants to avoid bad press and risky propositions. This approach…