The priority for Navy Hospital (NH) Jacksonville has always been to provide fast and efficient healthcare for our nation’s heroes and their families. NH Jacksonville incorporated Lean Six Sigma tools in an effort to streamline the Periodic Heal Assessment (PHAs) process. The PHA team realigned patients based on birth month and launched a walk-in clinic. Using this strategy, the PHA team was able to reduce patient wait time, increase access to appointments with the primary care manager, and much more.
