Managed Care Organization Improves Regulatory Compliance By 64% With GLSS
Home » Case Study » Managed Care Organization Improves Regulatory Compliance By 64% With GLSS
Florida
Healthcare
HR
64%
- The problem: A leading managed care organization faced a significant challenge with its contractor offboarding process. System access for departing contractors wasn’t revoked quickly enough, with delays occurring as often as 12 times per month. These delays put the organization at risk of non-compliance and created potential security vulnerabilities.
- Determined to fix these issues, the organization partnered with GLSS and our Lean Six Sigma Green Belt Training & Certification. Their expertise in Lean Six Sigma provided the structured approach needed to reduce non-compliance incidents from 10.5 to 3.8 per month—a 64% improvement.
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In healthcare, following regulatory requirements isn’t just a best practice—protecting sensitive information and maintaining operational integrity is necessary. When departing employees’ system access isn’t removed promptly, it can lead to serious risks, including non-compliance, unauthorized access, security breaches, and unnecessary strain on audit teams.
The leadership team recognized to meet compliance standards and keep their systems secure, they needed to achieve zero incidents each month. With this goal in mind, they partnered with GLSS Training & Certification to guide them through a structured approach to process improvement. GLSS provided expert insights and proven methodologies to help the team identify and tackle the root causes of the issue.
With GLSS’s guidance, the organization conducted a thorough analysis and uncovered several key reasons for the delays:
- Lack of Awareness: Leadership did not have full visibility into the extent of the issue and its potential impact on compliance and security.
- Inefficient Monitoring: There was no centralized system or designated individual responsible for tracking and ensuring timely terminations.
- Accountability Issues: The organization lacked clear performance goals related to termination timelines, leading to inconsistent follow-through.

With the support of GLSS, the team developed and implemented targeted solutions to address these challenges, including:
- Regular Reporting: Leadership received weekly reports outlining late terminations, allowing them to track progress and hold teams accountable.
- Performance Goals: Employee termination timelines were incorporated into individual performance evaluations, motivating staff to prioritize timely action.
- Centralized Oversight: A dedicated team member was assigned to monitor and manage all termination requests, ensuring a streamlined and consistent process.
- Process Refinements: Steps were simplified and standardized to ensure that termination actions were completed swiftly and accurately.

The organization quickly saw improvements after implementing these changes:
- Enhanced Compliance: Non-compliance occurrences were significantly reduced from 10.5 to 3.8 per month. A 64% improvement with plans in place to reach the goal of zero occurrences each month.
- Increased Efficiency: Audit teams experienced reduced workloads, as fewer incidents required lengthy investigations.
- Improved Workflow: The new standardized process made it easier for employees to follow the correct steps, reducing errors and delays.
- Long-Term Success: With the support from GLSS, the organization established a sustainable system to maintain compliance and operational efficiency which will enable continued improvement toward the goal of zero non-compliance.

with GLSS
This healthcare organization’s success story proves that with the right approach, even complex compliance challenges can be tackled effectively. Thanks to GLSS Training & Certification, the organization was able to achieve rapid and lasting results. The innovative instructional design of GLSS programs equipped the team with the skills and knowledge needed to implement changes quickly and efficiently.
By addressing their challenges head-on and embracing a culture of continuous improvement, the organization is now in a strong position to maintain compliance, protect sensitive information, and confidently navigate future challenges. GLSS didn’t just help them solve a problem—we empowered them with the tools for long-term success, efficiency, and productivity.
*We value our clients’ confidentiality. While we’ve changed their names, the results are real.
