Operations
A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction.
LOCATION Washington INDUSTRY Government FUNCTION Operations IMPROVEMENT 30% King County Wastewater Treatment Division successfully improves the Capital Design process. Roger talks about the successful project
King County successfully creates internal partnerships to streamline procurement processes between agencies. Continuous Improvement Manager Kara Cuzzetto talks about a successful project and how Wastewater
Charitable organizations often have improvement opportunities, but typically donât have the resources of businesses. The BW Food Pantry was fortunate to have GLSS Green Belt Darleen Grandison, who helped them improve their Food Box Process.
Los Angeles Countyâs Registrar-Recorder/County Clerk Dean C. Logan had a vision of his department becoming a leader in customer service. He chose to use the
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