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Information Technology

Regular logins led to users being more aware of their password status, which dramatically cut down the number of reset requests from 2.8 per day to 1.3 per day—a 54% reduction!
Over the past year, the IT department for the Town of Oro Valley, a growing community of 47,000 people located a few miles north of Tucson, Arizona, received internal customer complaints that new employees have not been set up with accurate systems access and hardware by their first day of employment.
Every 45 days the Web Development Team of The Nature Conservancy in Arlington, VA conducts a new release of their Content Management System (CMS) but that entailed 7 days of lost productivity.
A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction.

Find out how Abigail Calderon and Jennifer Storm from LA County streamlined IT tickets by eliminating unnecessary signatures and process steps by checking out our

GLSS Green Belt Eduardo Torres did a great job of cutting waste out of the process of fixing software bugs. The use of software is

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