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Using Lean Six Sigma

Who is the Grand Poobah of Toyota Production System? The Wizard of Lean? His Royal Eminence of Efficiency? Sure, he had some help, but Taiichi

With GLSS, both the Sheraton and the Westin Hotels improved the collection process at both properties by over 60%, resulting in increased revenue, increased associate engagement and higher engagement scores for the Front Desk Team.

Government is challenged every day to get more done with less resources. In the public sector, change is often harder than in the private sector.

What do you know about Sakichi Toyoda? Did you know he was born on Valentine’s Day? That he started out in the textile business? That

King County’s Wastewater Treatment Division paves the way for process improvement with a two-pronged approach: Changing Culture and Kaizen Improvements. Here’s how Sandy and Bill are helping to reduce lead time in their Capital Streamlining efforts.

The other day I was invited to coach a two-and-a-half hour visioning meeting. I was super excited for the event. The group was working to

Whether you prefer Lean, Six Sigma, or Toyota Kata as your method of choice, measurement is a key principle and a thread that weaves its

If you have ever read a Lean book, blog or article, you’ll know that “value” is defined by the customer. While often referenced, we don’t

Surely everyone knows that process improvement has changed dramatically over the last 20 years, and certainly there are generational differences in the practitioners then and

Have you ever worked with individuals named Everybody, Somebody, Anybody and Nobody? I have. Here is how the story unfolds. “There was an important job

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