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Surely everyone knows that process improvement has changed dramatically over the last 20 years, and certainly there are generational differences in the practitioners then and

Imagine yourself in the room. The cross-functional team had just started their project review meeting. Things started out smoothly—but then deteriorated quickly into a tense

Circa 2005, one of our employers, who had adopted Lean in the early 90s, decided to make Six Sigma mandatory for salaried employees. As a

Surely everyone knows that process improvement has changed dramatically over the last 20 years, and certainly there are generational differences in the practitioners then and

Before we cover the subject of what is necessary for good Lean Six Sigma coaching, we have to make a clear distinction between training and

Working through resistance is always one of the most challenging parts of a Lean cultural transformation. It’s difficult and time consuming to understand where each

Government is challenged every day to get more done with less resources. In the public sector, change is often harder than in the private sector.

The other day I was invited to coach a two-and-a-half hour visioning meeting. I was super excited for the event. The group was working to

Whether you prefer Lean, Six Sigma, or Toyota Kata as your method of choice, measurement is a key principle and a thread that weaves its

If you have ever read a Lean book, blog or article, you’ll know that “value” is defined by the customer. While often referenced, we don’t

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