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Application Tips

Surely everyone knows that process improvement has changed dramatically over the last 20 years, and certainly there are generational differences in the practitioners then and

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Imagine yourself in the room. The cross-functional team had just started their project review meeting. Things started out smoothly—but then deteriorated quickly into a tense

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Circa 2005, one of our employers, who had adopted Lean in the early 90s, decided to make Six Sigma mandatory for salaried employees. As a

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Surely everyone knows that process improvement has changed dramatically over the last 20 years, and certainly there are generational differences in the practitioners then and

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Before we cover the subject of what is necessary for good Lean Six Sigma coaching, we have to make a clear distinction between training and

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Working through resistance is always one of the most challenging parts of a Lean cultural transformation. It’s difficult and time consuming to understand where each

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Government is challenged every day to get more done with less resources. In the public sector, change is often harder than in the private sector.

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The other day I was invited to coach a two-and-a-half hour visioning meeting. I was super excited for the event. The group was working to

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Whether you prefer Lean, Six Sigma, or Toyota Kata as your method of choice, measurement is a key principle and a thread that weaves its

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If you have ever read a Lean book, blog or article, you’ll know that “value” is defined by the customer. While often referenced, we don’t

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