In every organization, the work gets done by hundreds or thousands of processes. Many processes have opportunities for improvement hidden just below the surface. Over time, serious problems can develop if these opportunities are not addressed. The impact of the problems individually may be small, but the accumulative effect can…
So you've completed your Lean Six Sigma Yellow Belt Training & Certification and you're excited about process improvement. But, you have some questions. Big questions, like: How do I get started on my first project? Once started, what do I do to keep my project on track? Who needs to…
Join us for a 1-hour webinar as we walk you through the steps of creating a “Money Machine” within your organization. Webinar Level Introductory Agenda The Challenge: Accelerating quality and savings The Current Situation: Challenges of Lean Six Sigma in government vs business A Solution: Lean Six Sigma Project…
The Challenge Missing the deadline to process warranty claims means automatic approval and money lost—and Marel had missed the deadline for 13 of the last 18 months. Marel, a leading food processing equipment manufacturer, had been missing their customer-promised 60-day timeline in 13 of the last 18 months. When they…
A call center for a business equipment and supplies company had call transfer rates well over 20% and customer dissatisfaction trending in the wrong direction. High transfer rates in a call center are an indication that customers are talking to multiple agents and their issues are taking way too long…