Karyn Ross

This author has written 3 articles

The other day I was invited to coach a two-and-a-half hour visioning meeting. I was super excited for the event. The group was working to create three innovative ways to serve future customers—and the meeting was planned to be totally interactive. Problem was, I was going to be five hundred miles from the meeting. I wouldn’t be able to fly

Have you been in the following situation: Your manager calls you into her office, sits you down and says, “I have exciting news…and a great opportunity! You’re going to coach Vice President XYZ!” Although on the outside you smile a huge smile and thank your manager for the opportunity, inside, your heart is sinking. Why? Because you are miles below

Karyn’s story: I’m Karyn Ross, author of the forthcoming book How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and co-author of Shingo-Award-winning The Toyota Way to Service Excellence. People often ask me how I learned Lean. They’re usually surprised to find out (and you may be too) that one of the best ways I learned wasn’t

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Karyn Ross

Karyn Ross

Karyn is the Shingo Award-winning coauthor of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Her business, Karyn Ross Consulting, was created to help businesses flourish, thrive and grow by focusing on service excellence. An internationally experienced consultant, coach and lean practitioner, she has taught organizations of all sizes in sectors as diverse as insurance, HR, transportation and retail how to use creativity combined with Toyota Way principles – a combination she calls, “Practical Creativity.”

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