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Karyn Ross

This author has written 3 articles

The other day I was invited to coach a two-and-a-half hour visioning meeting. I was super excited for the event. The group was working to

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Have you been in the following situation: Your manager calls you into her office, sits you down and says, “I have exciting news…and a great

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Karyn’s story: I’m Karyn Ross, author of the forthcoming book How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and co-author of

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Karyn Ross

Karyn Ross

Karyn is the Shingo Award-winning coauthor of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Her business, Karyn Ross Consulting, was created to help businesses flourish, thrive and grow by focusing on service excellence. An internationally experienced consultant, coach and lean practitioner, she has taught organizations of all sizes in sectors as diverse as insurance, HR, transportation and retail how to use creativity combined with Toyota Way principles – a combination she calls, “Practical Creativity.”

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