One of the challenges presented to us by our trainers at Toyota Motor Manufacturing Kentucky (TMMK) was to document our daily learning. That may sound simple, but if you don’t have the discipline to do that every day, it’s far from an easy task. We asked, “how would we have…
They're delivering a one-two punch to defects. They're ridding the earth of process waste. They're on the front lines delivering customer service perfection. They're in leadership striving to make a difference in the world. They're kicking process improvement butt! The Wonder Women of Quality are here! This month in the…
This month’s book is The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization by Tracey & Ernie Richardson. About the Book: "We were literally homegrown in Toyota’s Japanese way of thinking, taught by trainers who could barely speak English. There wasn’t much theory –…